Ontogen Refund and Returns Policy
Ontogen Botanicals is committed to providing our customers with excellent products and services. All standard products come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper.
What items are returnable?
- All standard products may be returned within 30 days of receipt of shipment.
- Products must be in original condition.
- Products must be returned in the original packaging.
- Products must be unopened and not tampered with.
What items are non-refundable?
- Sample packs, free gifts or promotional items.
Are there any charges for returns?
- There are no charges or restocking fees for returns.
- Ontogen Botanicals does not cover the cost for return shipping.
- Original shipping charges are non-refundable.
Refund Policy Guidelines
- All standard products come with a 30-day, money-back guarantee for new and unopened product(s) based on the delivery date as provided by the shipper.
- To receive a refund, please contact our customer support team at customerservice@ontogen.life
- You will be provided with shipping instructions and a return authorization (RA) number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
Exchange Policy
- If any products arrive damaged, broken or part of your order is missing.
- You must notify the Company within 3 days of delivery.
- Pictures of damaged products must be sent to adrian@ontogen.life
- A replacement product will be sent out within 5 days of approval.
- Missing product claims will be compared to our shipping picture for approval.
Need help?
Contact us at adrian@ontogen.life for questions related to Ontogen refund and returns policy.